Dolly Outfitters Questions and Policies

Questions and Policies

Feel free to contact us with any additional questions.

What are the measurements for the dolls your clothes fit? TOP
18 Inch Doll Measurements:

Height: 18"

Legs (crotch to floor): 7"

Waist: 11"

Shoulder to wrist: 5.5"

15 Inch Doll Measurements:

Height: 15"

Legs (crotch to floor): 5.5"

Waist: 12"

Shoulder to wrist: 5"

Most of our bottoms (pants, skirts, etc.) have elastic in the back to accommodate a wider range of waist sizes.

Doll Foot Measurements

18" doll models - 2 5/8" long x 1 3/8" wide.
15" doll models - 2 1/2" long x 1 3/4" wide.

Almost all of the socks and shoes on this site fit both size dolls. The items that fit one or the other say that they will only fit the 18 inch or 15 inch dolls in their description.

What type of payments do you accept? TOP

Dolly Outfitters offers two easy ways to pay for your purchase. You may use Paypal or Google Checkout systems to complete your payment. You can use your credit card without exposing your card number and it speeds the checkout process because there is no need to enter your shipping address if you already have an account set up. You DO NOT NEED TO SET UP AN ACCOUNT TO USE PAYPAL. If you choose Google Checkout, it will ask you to create an account.

How much shipping will I pay? TOP

All orders are charged a flat shipping rate of $5.95 for any number of items added to your order. Shipping is free for orders over $75.00.

How fast will my order be shipped? TOP

All in stock items are shipped within 2-5 business days of receipt of order. Please make a note of the white message at the top of our website for any messages regarding production times for doll carriers, especially during the holiday season. You will be notified of any out-of-stock item you have ordered. It is our goal to ship products as quickly as possible. We ship Monday through Friday.

Do I have to pay sales tax? TOP

Indiana residents pay a 7% sales tax.

What is your return policy? TOP

We want our customers to be happy and strive to provide quality products at reasonable prices. Returns may be accepted within 7 business days of receipt in original packaging. Customer must call for a return validation number and is responsible for shipping charges both ways.

Embroidered and personalized products cannot be returned. It is the customer's responsibility to ensure that what you have typed into our system is correct. We also retain files and photos of each customer's personalized order.

What is your privacy policy? TOP

All information collected is for the purpose of completing orders to the customer. No information will be given to a third party under any circumstance. You may receive information about our specials but will always be given the opportunity to "opt out" of receiving these messages.